Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-5

GL@MO
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unable to update Veeam Ane Monitor Client automatically

Good forenoon all together,

just a pocket-sized issue so I would ask here first instead of creating a ticket.
I installed Veeam I Patch yesterday and my local client of Veeam One Monitor is unpatched at the moment.
When I try to login into the client it offers me to update automatically just goose egg happens afterward clicking "OK". No setup, no transfer (similar with Veeam Backup Console).
There is no departure if I try to login with Ambassador or my personal user account

Anybody else seeing this behaviour?

Guido

Vitaliy S.
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Re: unable to update Veeam One Monitor Customer automatically

Post by Vitaliy S. » this mail service

Aye, Veeam I Monitor Client has to be updated manually as its current code is not compatible with GA version of the server (due to lots Monitor Client performance optimizations made in update i):

Release Notes wrote:This update should exist applied to the Veeam ONE server, besides as remote systems with the Veeam One Monitor Client.

Matts Due north
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Re: unable to update Veeam ONE Monitor Client automatically

Post by Matts N » this postal service

Hello!
I am trying to upgrade the Monitor Client to Update 1, only the install stops with the message "Veeam ONE nine.0 Update 1 cannot be installed. Please close Veeam One Monitor customer and try once again.". Pretty straight forwards, just problem is I don't have the Monitor Customer started and then in that location is nix to close...

Running Windows x, this client not in the same domain as the Veeam ONE server configured in the settings of the client.

// Matts

Matts N
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Re: unable to update Veeam One Monitor Client automatically

Post by Matts N » this post

Hello!
I have three services running, since I also have the VBR Remote Client installed:
Veeam Information Mover Service
Veeam Installer Service
Veeam Mount Service

Same behaviour regardless of services running or stopped.

finnzi
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Re: unable to update Veeam One Monitor Client automatically

Post by finnzi » this postal service

I had the aforementioned problem.

There were ii other processes named "monitor.exe". After killing them the .exe installer was able to complete the installation :-)

Bgrds,
Finnzi

Matts Northward
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Re: unable to update Veeam 1 Monitor Client automatically

Mail by Matts N » this mail

Sad for a late reply. I was running the downloaded VeeamONE_9.0.0.2088_Update1.exe from my computer when I had the trouble. Just, as for others above, killing Monitor.exe solved the problem. :)

readie
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Re: unable to update Veeam ONE Monitor Customer automatically

Mail service by readie » this post

I've been trying the auto-update all day, rebooting my PC, trying other things (suspending AV protection) . . . even logged a support telephone call. Now but found this, and all is working perfectly.
Mayhap there could have been a ReadMe file with the update exe to explain this?

Bob Eadie
Estimator Manager at Bedford School, United kingdom (since 1999).
Veeam user since 2009.

Shestakov
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Re: unable to update Veeam 1 Monitor Customer automatically

Post past Shestakov » this mail service

Hello Bob,
We usually create KB articles instead, the same page where you lot ordinarily get the installation file.
Nonetheless, allow`due south see if more than people think we need to provide readme.txt
Thanks!

mbreitba
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Re: unable to update Veeam ONE Monitor Client automatically

Post past mbreitba » this post

I would agree with this. After rebooting twice and then googling for this issue, I finally figured out that monitor.exe was my issue likewise (not VeeamOne monitor, but another awarding). Perhaps the installer could be a little more specific when checking for conflicts? The description of the file in job manager, too as the location information technology was launched from was very much non the aforementioned as the VeeamOne monitor awarding.

superdekster
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Re: unable to update Veeam One Monitor Client automatically

Post by superdekster » this post

Hi all!

Same problem equally GL@MO - unable to update Veeam ONE Monitor Customer automatically to Update ane (v9). Zip happens later on clicking "OK". After manually run VeeamONE_9.0.0.2088_Update1.exe everything fine.

Is it normal?

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